Terms & Conditions, Privacy Policy and Refunds

Molecatching.com : Terms and Conditions incl Refunds and Privacy Policy

Any contract is made under the following terms and conditions. Please read these terms and conditions carefully as they lay out your rights and liabilities under the law.

For the purposes of these conditions Molecatching.com will be referred to as Molecatching.com.

 

General

The contract is between you (the Buyer) and Molecatching.com (the Seller) whose trading office is at Warren Stables, Narford Road, West Acre, King’s Lynn PE32 1UG, England. 

Email address:info@molecatching.com  Telephone 0044 1760 755948.

Any contract between the Buyer and the Seller is made under English contract law, incorporating the Sale of Goods Act and Distant Selling Regulations.

All material, texts and images on our website is © Molecatching.com.

Process: by placing an order and making payment the Buyer is making an offer to buy. When accepted by the Seller, the contract is binding. Both sides have rights to cancel.

You may not transfer any of your rights under these Terms and Conditions to any other person or third party.

 

Refunds As stated on our main page we offer a no quibble refund policy on every item. Limited to 3 months from date of purchase

Privacy and Data Protection

Molecatching.com will not disclose any of your information except to employees or agents. They and Molecatching.com are subject to confidentiality agreements as required by law under the Data Protection Act.

The scope of data held by ourselves is limited to name, postal address, email address and telephone number. We do not have access to your password which is encrypted and not even accessible by our website host.

In giving us this information you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes. We do not store credit card details nor do we share customer details with any 3rd parties

Product Description and Price

We make every effort to describe properly all products and to display current prices accurately. Only one discount can be applied to any order.

Unless otherwise stated, all prices shown are inclusive of VAT.

Unless stated, the product prices shown do not include any delivery costs. These are estimated in "Your Basket" and calculated correctly at Checkout once we have your nominated delivery destination.

All our web pages are printable.

 

Delivery

Delivery will be made direct from our warehouse, or in the case of special orders from the factory direct, to the address you specify when you complete the order. Delivery times are given in good faith and are subject to variation.  We cannot be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to despatch and deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract. We also reserve the right to deliver the goods in more than one visit when deemed necessary.

We will email you on despatch to confirm the expected delivery date and method.

Responsibility of the goods will not pass to you until we have delivered the goods.. From this time, risk of damage to, or loss of the items, passes to you. We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report them to the delivery driver, as well as subsequently to us. If any damages are discovered after delivery they must be notified to us in writing or by email within 24 hours following the delivery time. Any claims submitted after this period will not be accepted.

 

Wrong goods delivered

Mistakes can happen. There is no argument if the wrong goods have been picked, packed and despatched. You must contact us as soon as practicable to arrange for their return or collection. On receipt of the returned items, which must be in their original packaging, we shall despatch the correct ones. We will ensure that any delivery costs incurred by the Buyer are reimbursed on sight of proper receipts.

 

Payment

We will take payment from your card through PayPal , or you may use your PayPal account, at the time you place your order. You will be contacted if there are any problems in taking payment from the card details you provide during the order process.

We do not store credit card details nor do we share customer details with any third parties. 

Taking payment does not automatically mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of our advising you that your order has not been accepted).

Payment can also be made by BACS. Funds will need to be in our bank account before the order can be accepted.

Except where otherwise set out in these Terms, the price payable by you for the goods is the price given by Molecatching.com at the time you place your order.

All goods remain the property of Molecatching.com until paid for in full.

 

PCI Compliance (PCI = "Payment Card Industry")

We use PayPal for all card transactions, and you are passed over to their secure sites. We cannot see or discover any card details, and therefore our PCI compliance is under their umbrella.

To ensure that your payment card is not being used without your consent, they may need to validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

These are normal PCI security checks, and by accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with current Data Protection Act law and international PCI standards.

We do not have access to and therefore cannot store credit card details, nor do we share customer details with any third parties. 

We also offer payments by BACS which is outside the scope of PCI compliance in that is a direct transfer from your bank account to ours.

 

 

The Buyer’s Right to Cancel

As a retail consumer a Buyer has the right to cancel a contract with a Seller within the “cancellation period”, which is seven working days after receiving confirmation of Order from the Seller. Cancellation must be made in writing, which can be by email.

If the goods have not been despatched, you will be refunded in full within 14 days.

If the goods have been despatched, they become the Buyer’s responsibility once delivered. You will be notified a return address, and must return the goods at your own cost and risk. Once you have cancelled your order and we have received any relevant returned goods, any payment debited by us from your payment card, or received by BACS, will be credited to your card or account as soon as possible - and in any event within 30 days of cancellation. All returned goods must be unused, in their original packaging and in the condition they were in when delivered to you.

If you do not pay the costs of return delivery, Molecatching.com is entitled to deduct these costs from the amount to be credited to your credit card. The goods remain your responsibility until we have accepted your return delivery.

The effect of this is that Buyers are granted a fair and reasonable “cooling-off” period, but must respect the Seller’s property.

 

The Seller’s Right to Cancel

We reserve the right to cancel the Contract between us if we have insufficient stock to fulfil the order, you have ordered items which have been discontinued, or a pricing error has occurred on the website.

If we cancel your order in part or in full you will be notified by email and if possible by telephone and we will refund your payment card or bank account (whichever payment method was used for payment) with the full cost of any cancelled items and any delivery charges within 14 days of cancellation. We shall not be held liable to pay any additional compensation for any reason.

Whilst we try to ensure that all the prices on Molecatching.com’s website are accurate, errors can occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email or by post.

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund within 14 days of cancellation.

 

Liability

Our entire liability to you under these Terms of Sale shall not exceed the price paid for the goods you have purchased through Molecatching.com.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses.

Where you buy as a consumer, these Terms of Sale will not affect your rights under English law which cannot be otherwise excluded.

 

Guarantee

All products supplied will be of satisfactory quality and fit for purpose within the meaning of the Sale of Goods act 1979. In the event of any claim we must be given a reasonable opportunity, after receiving notice of any faulty goods, to inspect them.

If need be we may request that goods be returned to us for examination, which you must do at your own expense. Alternatively we may ask for you provide us with photographic evidence of the alleged defect.

If after examination the alleged defect is found by us to be a manufacturing fault and therefore covered by the product Guarantee, we shall either replace the goods or refund your account with the amount paid for the item in full: also we shall refund your account with the reasonable and proper cost of returning the goods to us upon receipt of appropriate receipts.

We shall not be liable if:

you continue to use the item and aggravate its condition after giving notice of the fault.

the defect arises because you have failed to follow our care advice or have ignored wash symbols.

you alter or attempt to repair the product in any way. 

Any goods replaced and returned to us will become our property.

 

Force Majeure

We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control - including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers - provided that, if the event in question continues for a continuous period in excess of 30 days, the Buyer shall be entitled to give notice in writing to us to terminate the Contract.

These Product Terms & Conditions are subject to English contract law.

(Revised) January 2014